Effective date: April 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, “your”) and Core M8 Ltd (“Corem8”, “we”, “us”, “our”), a company registered in England & Wales. By accessing or using the Corem8 platform, you agree to be bound by these Terms. If you do not agree, do not use the service.
Corem8 is a cloud-based field service management platform designed for trade businesses. The Service includes lead management, job scheduling, invoicing, payment processing, team management, reporting, AI-powered features, and integrations with third-party services. Features may vary by subscription plan.
3.1 You must be at least 18 years of age and have the legal capacity to enter into a binding contract to register for an account.
3.2 You must provide accurate, current, and complete information during registration and keep your account information up to date.
3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.4 You must notify us immediately at hello@corem8.com if you suspect any unauthorised access to your account.
4.1 Corem8 offers a 14-day free trial. No payment details are required to start a trial.
4.2 After the trial period, you must select a paid subscription plan to continue using the Service. Subscription fees are billed monthly in advance.
4.3 All prices displayed on our website and within the platform are exclusive of VAT. VAT will be added where applicable in accordance with UK tax law.
4.4 Payments are processed securely via Stripe. By subscribing, you authorise us to charge your designated payment method on a recurring monthly basis.
4.5 We do not offer refunds for partial months. If you cancel your subscription, you will retain access to the Service until the end of your current billing period.
4.6We reserve the right to change our pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account.
6.1 You retain full ownership of all Customer Data. We do not claim any intellectual property rights over the data you input into the Service.
6.2 You grant us a limited, non-exclusive licence to process, store, and transmit your Customer Data solely for the purpose of providing and improving the Service.
6.3 Upon termination of your account, you may request an export of your Customer Data within 30 days. After this period, we may delete your data in accordance with our Privacy Policy.
6.4 We implement industry-standard security measures to protect your data but cannot guarantee absolute security. You are responsible for maintaining backups of critical business data.
7.1 Corem8 and its licensors own all rights, title, and interest in the Service, including the platform software, code, design, logos, trademarks, documentation, and all related intellectual property.
7.2 Nothing in these Terms transfers any intellectual property rights from Corem8 to you, except the limited right to use the Service in accordance with these Terms.
7.3 You retain ownership of your business data, branding, and content that you upload to the Service.
8.1 We aim to maintain 99.9% uptime for the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
8.2 We will provide reasonable advance notice of scheduled maintenance where possible, typically via email or in-app notification.
8.3 We are not liable for any loss or damage arising from Service unavailability, including during planned maintenance or unplanned outages.
9.1 To the maximum extent permitted by law, our total aggregate liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total amount of subscription fees paid by you to us in the 12 months immediately preceding the claim.
9.2 We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, regardless of the cause of action or the theory of liability.
9.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
You agree to indemnify, defend, and hold harmless Core M8 Ltd, its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Service; (c) your violation of applicable laws or regulations; or (d) Customer Data that infringes the rights of any third party.
11.1Either party may terminate these Terms by providing 30 days' written notice to the other party.
11.2 We may suspend or terminate your account immediately and without notice if you breach these Terms, including the Acceptable Use Policy, or if we reasonably believe your use of the Service poses a security risk.
11.3 Upon termination, your right to access the Service ceases immediately (or at the end of your billing period, if you terminate with notice). You may request a data export within 30 days of termination.
11.4 Sections that by their nature should survive termination will survive, including Sections 6 (Your Data), 7 (Intellectual Property), 9 (Limitation of Liability), 10 (Indemnification), and 12 (Governing Law).
12.1These Terms shall be governed by and construed in accordance with the laws of England & Wales.
12.2Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.
12.3 Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.
13.1 Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Corem8.
13.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
13.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
13.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
13.5 Modifications. We reserve the right to modify these Terms at any time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.
If you have any questions about these Terms of Service, contact us:
Email: hello@corem8.com
Entity:Core M8 Ltd, registered in England & Wales